This is the Carex Tours Guidelines & Policies page. Here you’ll find the all-important documents that will help make your travels with us as smooth as they’re meant to be.
How to be a Great Garden Carexplorer
Guest Participation Guidelines
At Carex Tours, we’re all about making sure you have a fun, safe and unforgettable garden adventure with us. To keep everything running smoothly, we’ve put together some guidelines for all our guests.
These help us decide when we might need to refuse or cancel a booking, action our Trip Help Process, or possibly even ask someone to leave a trip.
Read the Full Guest Participation Guidelines(opens in a new tab)
Trip Help Process
Traveling can come with unexpected challenges. Maybe your room has no hot water, you’re frustrated that other guests keep arriving late, you’re feeling unwell, or your luggage didn’t arrive.
Whatever the issue, please let us know so we can help make it right!
Booking Guide
Before confirming your booking, we recommend your read through the information in our Booking Guide. It contains your essential booking information for everything from flights, to visas, accommodation, insurance, and everything in between!
Communicable Disease Policy Group Trips
At Carex Tours we always want to make sure your journey is both safe and enjoyable. That’s why we created these guidelines to help us–and you–manage risks related to COVID-19 and other communicable diseases for both leaders and guests.
Read the Full Communicable Disease Policy for Group Trips(opens in a new tab)